Perguntas frequentes
If you can’t find what you’re looking for,
you can always contact us with your enquiry.
Yes, subject to availability. Each booking will have a unique reservation number.
You will need to bring your driving license with you when you come to collect your car. You must
have held a driving license for at least one year.
Your ID and passport will be also required.
Of course – you can extend your reservation period at any time before the rental. However, this
will affect the cost of your rental and it is always subject to availability.
To extend your rental period once you have picked up your car you will need to contact the
Rooted rental location where you are due to return the car.
Shall you need free mileage, you may either opt for the Free mileage option at 10 euro per day
or all extras km will be charged at the current tariff.
Yes, you may add an additional driver onto your rental agreement. First additional driver is free.
This must be done at the time of rental. The additional driver must present a valid driving
license at time of rent. You can also add an additional driver onto your rental agreement during
your rental. To do this the driver and the additional driver can visit any Rooted Car Rental
location. The additional driver must present a valid driving license and must comply with age
restrictions.
Only drivers mentioned in the rental agreement are allowed to drive a Rooted vehicle. If the car
is used by a non-authorized driver the insurance stops to apply.
Production of a valid license for driving in the Greek territory and the E.U., issued at least 1 year
prior to the rental’s starting date, is required. Citizens of countries outside the E.U. are required
to be in possession of a driver’s license valid both in Greece and in the European Union, or
otherwise holders of an international driver’s license which they are required to present together
with the valid driver’s license issued in their country.
Once you pick up the car, the representative at the rental desk will advise you what fuel type is
Excess is the amount you are liable for in case of Damage or theft of the car (when Collision
Damage Waiver and Theft protection is included in your booking).
The exact Excess amount is mentioned in the Terms and conditions.
All rates shown are in Euro. But you can pay in every currency with an exchange cost.
Most of the bookings get an instant confirmation, in some rare cases it might take up to 24
hours. Please click here to <contact with us>.
An invoice is being sent automatically after the paymen. You can ask for it anytime after check in and whenever the rental agreement is closed.
Try to pick it up as close as possible to the time specified during the booking procedure. If you
are running late please contact us on the number indicated in your confirmation voucher. The
station will hold your booking valid for 12 hours during off season and for 3 hours during peak
season.
If you added your flight details to your booking, we will be able to track your flight and may hold
the car for you for some time.
If your flight is delayed it is important to call Rooted as soon as possible.
Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the agent to
mark it on your rental agreement. You may also take pictures so you can be confident about
what the car was like to start with.
Check what fuel it takes.
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which
fuel the car takes, ask the agent before you leave.
Look at the dashboard
Rental car fuel is provided on a ‘same to same’ basis, which means you start with a certain
amount in the tank and you return the car with the same amount. Turn the key to check tank.
Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find
reverse and check where the indicators are.
Look out for a petrol station
When you’re heading off, look out for a petrol station. It’ll save any last-minute stress about
filling the car up before you take it back
Once you’ve picked your car up, please contact us asap if you want to extend your booking or
please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your booking, the station will charge you a late fee.
During the booking procedure please select the exact pick up and drop off hours of your rental.
If any extra charge is applied for the out of operating times is always included in our final prices.
If your plans change after you picked up, please contact the station to set the drop off details
and be informed of any incurring costs.
Yes, it is allowed to have different pick up and drop off locations. On the search engine, we
provide you with the option to “Return car to another location”. This will enable you to select one
of the available return locations.
Rooted can only guarantee a certain car category and not a specific make or model. We feature
cars from many different manufacturers in the same category which should have the same
features as confirmed at time of reservation.
Yes. If you experience any problem during you rental, you have 10 days from the drop off date
to bring it to our attention. To contact us please email us at info@rooted.com. After that period,
we will no longer be able to assist you.